Let’s talk
A little help for your next big idea.
Your studio should keep you creating. If something gets in the way, or you have a question, get in touch.
Find the right topicOne inbox.
A place to start.
support@umbrela.dev
For account help, payment questions and everything you’re creating with Umbrela.
Email support Opens your email app. You can also copy the address above.A GOOD STARTING POINT
What can we help with?
Choose a topic to start an email.
Tell us the rest in your own words.
Account access
Signing in, confirming your email or updating your member details.
Get account helpCredits & payments
Credit top-ups, your balance, a payment, an invoice or a refund question.
Ask about a paymentVideos & series
A reel that needs attention, a video error or a question about your series.
Talk about a creationGeneral questions
Something you’d like to know, an idea to share or feedback for Umbrela.
Start a conversationHELP US FIND THE DETAILS
A little context
goes a long way.
Include whatever is relevant to your question.
Your member email
The email address on your Umbrela account, if you have one.
A reference, if you have it
Your Umbrela invoice or payment reference, or the name of the video or series.
What happened
What you were trying to do, what you saw and a screenshot if it helps.
How do Umbrela credits work?
One credit equals US$1. The minimum top-up is $5, and each creation shows the credits it needs before you start. You can use your existing balance whenever it covers the selected creation. See pricing or check your balance in Credits.
What should I do if a video fails?
Check the creation’s status and your credit activity in your member area. If you need help, email us the video or series name, roughly when you created it and any error you saw. These details help us find the right creation.
How do I change my account email?
Update your email in your member profile, then confirm the verification link sent to the new address to finish the change. If you cannot sign in, email support and include the address you registered with.
Back to your next idea?
Open your studio